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Popular Questions
Can I remove ads?
Why doesn't my Multiplier go past 30?
How do I reset my account?
How do I get Dino?
When will the new update be out?
How do I get Boombot?
Can I change my email address?
What versions of Subway Surfers does the FAQ cover?
Lost Progress
I lost my progress! How do I get it back?
How do I transfer my progress?
I have lost a Character! Can I get it back?
I have lost Keys! Can I get them back?
I have lost Coins! Can I get them back?
How do I ...
How do I add/change my picture and name?
How do I get the new update?
How do I skip Missions?
How do I turn off notifications?
How do I get Keys?
How do I bump into things?
How do I get Coins?
How do I get Characters?
How do I get Boards?
Bugs & Performance
Videos don't double my rewards
The game lags on my device! Why?
Game closed during a run! Why?
I didn't get Coins from 'Free Stuff' (Android)
Why are videos not working?
Double-tap doesn't activate my Hoverboards
Facebook
I can’t find the Facebook button!
I don't see my friends in High Scores or Top Run!
I get an error message when I try to login to Facebook!
In-app Purchases
Can I get a refund for an unauthorized or accidental purchase?
Why am I not able to make a purchase?
How do I restore purchases?
How do I set up password protection for in-app purchases?
I purchased Double Coins. How do they work?
How are in-app purchases processed?
Can I get a refund for the Coins I have accidentally used?
Can I get a refund for the Keys I have accidentally used?
Events
Why is Wordy Weekend not available?
Why do I never win the Jackpot?
My Word Hunt progress has reset. Why?
Why can't I see the Daily Word?
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