Subway Surfers FAQ

• I lost my progress! How do I get it back?
• How do I transfer my progress?
• I have lost a Character! Can I get it back?
• I have lost Keys! Can I get them back?
• I have lost Coins! Can I get them back?

• I can’t find the Facebook button!
• I get an error message when I try to login to Facebook!
• I don't see my friends in High Scores or Top Run!

• Videos don't double my rewards
• I didn't get Coins from 'Free Stuff' (Android)
• The game lags on my device! Why?
• Where is the video button?
• Game closed during a run! Why?

• Can I get a refund for an unauthorized or accidental purchase?
• How do I restore purchases?
• Why am I not able to make a purchase?
• How do I set up password protection for in-app purchases?
• How are in-app purchases processed?

• How do I add/change my picture and name?
• Why doesn't my Multiplier go past 30?
• How do I skip Missions?
• What are Powerups?
• What are Awards?
• What is Top Run?
• How do I bump into things?
• Why doesn't my High Score increase?

• How do I get Promo Codes?
• How can I reset my score?
• Can I remove ads?
• How do I get the new update?
• How do I turn off notifications?
• Double-tap doesn't activate my Hoverboards
• When will the new update be out?
• I don't have any sound. How do I get it back?
• Why did my Top Run score reset?
• Why is my rank suddenly lower in Top Run?

Browse all articles

• Why do I never win the Jackpot?
• Why is Wordy Weekend not available?
• My Word Hunt progress has reset. Why?
• Why can't I see the Daily Word?

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