Why am I not able to make a purchase?

There can be different reasons why you are not able to make an in-app purchase. Here are the most common solutions:

  • If you do not see a price, or see a wrong one, it might be because the game is not able to connect to the store. In that case:
    • Check that your device has a stable internet connection
    • Go to your device's ‘Settings’ and make sure the 'Date & Time' settings are correct (preferably set it to 'Automatic')
  • You need to have a valid payment method in Google Play, App Store or Amazon Appstore.

If the solutions above don’t help, you can look for a solution here:

Android

iOS

Kindle

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